Privacy Policy

How We Collect Information

We may collect information about you by following means:

• Directly from you, when you provide information to us or interact with us;
• Automatically from you, when you utilize or interact with our Site or Services; and
• From third-party referral services.

Information We Collect

In order to better provide you with our Services, we may collect the following categories of information:

• Profile and contact information such as your name, date of birth, email address and telephone number;
• Payment-related information as needed to make payments for the Services;
• Other information you provide such as by filling forms or when reporting a problem or issue to us;
• Communications between you and us, such as via email or other channels; and
• Publicly-available information from public access sources and other third parties in accordance with the law; and
• Online User Activity as described in the next section.

Online User Activity, Cookies, And Information Collected By Other Automated Means

We, our service providers and advertising partners may collect certain information about your device and use of our Services by automated means, including cookies and other similar technologies ("Online User Activity"). For example, a cookie is a file that may be placed on your device when using our Services to uniquely identify you or store information on your device for later retrieval. Cookies are very commonly used by websites and most browsers are configured by default to accept cookies.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

When you use the Services, the information that we may collect by automated means includes, for example:

• Usage Details about your interaction with our Services (such as the date, time, and length of visits, and specific pages or content accessed during the visits, search terms, frequency of the visits, referring website addresses); and
• Device Information including the IP address and other details of a device that you use to connect with our Services (such as device type and unique device identifier, operating system, browser type, mobile network information, and the device's telephone number).

Because there is not yet a consensus on how companies should respond to web browser-based do-not-track ("DNT") mechanisms, we do not respond to web browser-based DNT signals at this time.

How We Use Your Information

Any of the information we collect from you may be used in one or more of the following ways:

• To register your information in connection with our Services.
• To provide and improve customer service – Your information helps us to more effectively respond to your customer service requests and support needs.
• To improve our Site and Services – Your information and usage information is used to better understand network behavior, trends, and detect potential outages and technical issues.
• To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested.
• To send periodic emails – The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
• To fulfill your requests to access, purchase, and use our Services, and to provide you with the services you request from us, including by others involved in the fulfillment of your request.
• To provide you with notices, such as communications about the Services and changes to our terms, conditions, and policies.
• To communicate with you – via telephone, email, SMS, physical mail, or other means – as may be required in the context of our business relationship related to your access or use of our Services.
• To prevent fraud and spam – Your information may be used to prevent, detect, and investigate fraud, security breaches, potentially prohibited or illegal activities, protect our trademarks and enforce our Terms of Use.
• For internal purposes such as auditing, analysis to improve our Site or Services, or our advertising.
• For marketing purposes.

We limit our marketing to a reasonable and proportionate level and we will only send you communications which we believe may be of interest or relevance to you. You can stop direct marketing at any time by following the unsubscribe link you will find on all the email marketing messages we send you. If you unsubscribe from our marketing communications, we may be unable to notify you of tailored services or offers to meet your needs. If you unsubscribe from marketing communications from us, you will still receive operations and service messages from us regarding your account.

How We Share Your Information

We may share your information with third parties in the following circumstances:

• As permitted by law, including, for example, with our corporate affiliates, and service providers that we believe need the information to perform a technology, business, or other professional function for us (examples include IT services, maintenance and hosting of our Services, payment processors, marketing partners, installation contractors, and other service providers). We provide such vendors with information so that they can perform their required functions on our behalf.
• If you voluntarily share or submit any content including contact information (e.g., name) or content (e.g., picture), or commentary (e.g., review) for posting through our Services, or link it to any social media platforms, that post and any information associated with it may become available to the public.
• We may share your information with our third-party advertising partners in order to provide you with tailored ads and marketing materials.
• We may also disclose information about you: (i) if we are required to do so by law or legal process; (ii) when we believe disclosure is necessary to prevent harm or financial loss; (iii) in connection with an investigation of suspected or actual fraudulent or illegal activity; or (iv) under exigent circumstances to protect the personal safety of our staff, users, or the public.
• We may share in aggregate, statistical form, non-personal information regarding the visitors to our Site and Services, traffic patterns, and usage with our partners, affiliates, or advertisers.
• We reserve the right to transfer the information that we maintain in the event that we sell or transfer all or a portion of our business or assets. If we engage in such a sale or transfer, we will make reasonable efforts to direct the recipient to use your personal information in a manner that is consistent with this Privacy Policy.

Your Choices

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing emails or by contacting us directly. Please note that even if you opt out of receiving marketing communications, we may still send you non-promotional messages related to your account or our ongoing business relations.

Security

We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security measures are perfect or impenetrable, and we cannot guarantee the security of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Contact Us

If you have any questions about this Privacy Policy, please contact us at: